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FAQs Freshmatic

FAQs Freshmatic

What is included in the Air Wick Freshmatic Starter Kit?

It includes the Air Wick Freshmatic device, an aerosol refill, and two AA/LR6 batteries, together with instructions.

What’s the benefit of Air Wick Freshmatic Automatic Spray over other air fresheners?

Air Wick Freshmatic automatically delivers regular and continuous bursts of fragrance throughout the day, so you get the same level of fragrancing from the beginning of the refill to the end.

Can you adjust the fragrance level?

Yes. You can easily adjust the fragrance intensity from low to high.

Where should you put the device?

It can be placed on a shelf or cupboard. It should always be placed at a height of at least 2 metres above floor level, and make sure it is fixed securely. Read the instructions before use.

How do you know when the refill has run out?

The red light will flash, indicating the refill soon needs replacing.

What is the proper way to insert the refill?

Before inserting the aerosol refill, check that the internal mechanism is in the correct position as per instruction (see side of pack). If not, push up the red lever. Then insert the aerosol refill into the diffuser by placing it on the base of the diffuser with the spray nozzle facing outwards.

I’ve turned the device on by setting my intensity setting - why isn’t it spraying fragrance?

Make sure the device has been turned off. First, check to be sure the nozzle is facing the right direction. When the device is closed, you should see the black nozzle tip of the fragrance refill can through the opening in the front of the unit just to the right of the green light. If you cannot see the black nozzle tip, you may have incorrectly placed the fragrance refill can into the device with the black nozzle facing backwards. Next, check to be sure that the red disc mechanism is in the raised position. To identify the red disc mechanism, locate the opening where the nozzle of the refill can should rest. If the red disc is blocking the opening, then using a pen with slight force, push the disc in an upward motion back up into place. If you are having further problems, check to see if your batteries are securely positioned.

My Air Wick Freshmatic device is open, and there is no fragrance refill in place. There is a red, disc mechanism that is preventing me from inserting my fragrance refill. What should I do?

In order to reposition the red disc mechanism and insert your fragrance refill, turn the device off, then with slight force, using a pen, push the mechanism back up into position. Now you can insert your fragrance refill can and start over.

Why is my Freshmatic not spraying any fragrance?

If no spraying occurs after being switched on for 15 seconds, place switch on the inside of device to "off". Remove the aerosol refill and push the red lever up. Direct the device away from your face. Set the device by setting the fragrance intensity control to the needs of your home. When activated, a one-second green light indicates that the device is working and it will spray after a delay of 15 seconds. If there is no green light, check the batteries are inserted correctly. Close the device and place it where chosen, ensuring it is fixed securely.